What should officers do when dealing with non-violent and non-hostile crowds?

When handling non-violent and non-hostile crowds, the appropriate action is to engage with the situation effectively and appropriately. Observing the crowd allows officers to monitor behavior, ensuring that the situation remains safe and controlled. Moving them along could potentially escalate the situation unnecessarily, as it may be perceived as an aggressive action when there is no violence or hostility present.

Using pepper balls would be an inappropriate response to a non-violent crowd, as it can lead to panic and potentially incite violence. Such measures are typically reserved for high-threat scenarios where safety is genuinely at risk.

Engaging in conversation represents a proactive approach, promoting communication and understanding between officers and the crowd. This interaction can help to build rapport and diffuse any underlying tensions, allowing for a peaceful resolution. Encouraging dialogue can also provide officers with insights into the crowd's needs or concerns, paving the way for a positive experience rather than a confrontational encounter.