When communicating with non-English speaking individuals, what should you avoid during initial contact?

During initial contact with non-English speaking individuals, it is crucial to establish a sense of safety and understanding. Using a strong command presence, which often involves assertiveness and authority, can inadvertently create a sense of intimidation or fear. This approach may hinder effective communication, as the individual may already be feeling vulnerable due to the language barrier.

Recognizing the difficult position that non-English speakers may be in, presenting a non-threatening demeanor, and speaking clearly and slowly are all strategies designed to facilitate understanding and cooperation. These techniques help build rapport and encourage the individual to engage in communication, allowing for a more positive interaction. By avoiding a strong command presence, you prioritize compassion and openness, which are essential for effective communication in these situations.