Which response is NOT effective in handling a crisis situation?

Creating more confusion is not an effective response in handling a crisis situation because clarity and understanding are essential for resolving conflicts and alleviating distress. When someone is in crisis, they often experience heightened emotions and a lack of clarity. Effective crisis management requires providing a sense of calm and control.

Verbal reassurance helps to soothe feelings of anxiety and fear, showing the individual that support is available. Active listening demonstrates empathy and validates the person's feelings, fostering a sense of trust and safety. Explaining options clearly allows individuals to understand their choices, which is vital for empowering them during a stressful time. In contrast, adding confusion only escalates the situation, making it harder for individuals to process their emotions or make decisions. Thus, it is counterproductive and undermines the goals of effective crisis intervention.