Which verbal technique can help regain a victim's sense of control during a crisis?

Acknowledging a victim's emotions during a crisis is a crucial technique in helping them regain a sense of control. In high-stress situations, victims often feel helpless or overwhelmed. By recognizing their feelings and providing validation, a first responder can foster a sense of understanding and support. This acknowledgment can help the individual feel heard and respected, which is essential for rebuilding trust and facilitating communication.

When victims feel that their emotions are validated, they are more likely to engage constructively in the conversation, which aids in defusing tension and facilitating problem-solving. This approach allows the victim to regain a sense of agency in a situation where they may currently feel powerless.

In contrast, asking multiple complex questions can overwhelm the individual, potentially increasing their anxiety rather than supporting them in regaining control. Ignoring their responses or dismissing their fears further alienates them, making it more difficult for them to participate in the conversation and worsening their sense of helplessness. Each of these alternatives does not support the individual in the way that acknowledging their emotions does.